Apprentice Digital Support Technician

£16,422.00 - Annually


Start: 01 September 2022
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Why We Need You
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Why We Need You

Responsibilities will include:

  • You’ll be helping to manage the support and development of global and highly complex voice and data platforms solutions, following the ITIL service operations model
  • Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration, project support and migration support
  • You’ll also carry out tasks to help install and commission various types of new equipment and technologies within our various bespoke platforms – it’s all in a day’s work for you
  • We’ll get you trained in the use of cutting-edge technologies to remotely diagnose and support various types of platforms across a variety of different networks. The variety of technologies that we cover open the doors to learn and develop your own personal skills portfolio, so you can become an expert in the things you like doing
  • You’ll learn to prioritise effectively and to solve problems, using your own initiative to get things working in the most logical and efficient manner. It’s key you avoid any network downtime, and make sure you always put the customer first

Our Support Technicians have a really unique role in keeping our country connected.  Not only will you be faced with a different set of challenges every day, but you could also be tackling those problems in different ways too.


BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.


5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language.

  • Bold decision-making skills
  • Inspiring communication skills
  • Solution focused     
  • Customer champion 
  • Collaborative partner
  • Change agent
  • Commercial thinker


Address: Cocklebury Road, Chippenham - SN15 3QP

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