The Spinney Medical CentreSt. Helens

Business Administration/ Reception Apprentice

£144.30 - Weekly


Business, Administration & Consulting
Start: 24 January 2022
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Why We Need You
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Why We Need You

You will be working as part of a multi-skilled team, delivering a wide range of administration duties within the Practice Reception.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader, dependent on current and evolving practice workload and staffing levels:


  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Filing post in medical records electronically
  • Fax and photocopy as requested


  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception position as necessary


  • Process appointment requests for today future appointments from patients by telephone and in person
  • Deal with visits request


  • Have working knowledge of telephone system
  • Cover for telephonist when necessary

Other Tasks:

  • Clear rooms after surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm
  • Make coffee for doctors
  • Any other tasks allocated by managers
  • You will be expected to complete an NVQ Level 3
  • We will also provide an e-learning solution to all mandatory training expected of a Patient Care Advisor and support you through your development. Projects that will help contribute to your personal development plan and portfolio for future employers
  • Demonstrating a commitment to Equality and Diversity and non-discriminatory practice in all aspects of



We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You:

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care:

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further, and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


  • 3 GCSE grade A*-C or 9-4 (or equivalent) including maths and English
  • Good computer abilities, including Use of Microsoft Office (particularly Microsoft Excel) and have a range of ICT skills
  • Good communication skills (communicating over the telephone, face to face, written for example)
  • Good time management and time keeping skills
  • Commitment to complete NVQ Level 3 Programme
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Be able to

  • Work as part of a team and understanding others
  • Work on your own initiative
  • Prioritise your workload and meet deadlines
  • Understand and respect our customer’s needs and deal with sensitive information
  • Passion, commitment, enthusiasm and energy
  • A real desire to make a difference
  • Friendly with a positive attitude
  • Enjoy working as part of a team and getting involved
  • Ambitious


Address: 23, Whittle Street, St. Helens - WA10 3EB
Phone Number: 0151 556 7909

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