Shirley Health PartnershipSouthampton

Business Administrator Apprentice and Medical Receptionist

£206.00 - Weekly


Business, Administration & Consulting
Start: 01 February 2022
Picture of the company
Why We Need You

Applications closed

Why We Need You

Main responsibilities;

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request
  • Appropriately signpost patients to the correct service
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare record Manage all queries (including administrative queries) as necessary in an efficient manner

Reception duties:

  • Booking in patients consulting with members of Practice team
  • Directing patients to appropriate locations
  • Supervise waiting area and monitor activities
  • Be able to cover all reception positions as necessary
  • Initiate new patient registration forms
  • Have knowledge of practice boundaries for registration
  • Accept specimens and ensure they are correctly labelled
  • Receipting monies for private medical fees and securing in safe box

Repeat Prescriptions

  • Handing completed repeat prescriptions to patients and checking names and address
  • Ensure prescriptions are directed to appropriate pharmacies as requested by the patient


  • Process a variety of appointment requests for today and future appointments from patients by telephone and in person
  • Deal with home visit requests

Boom Training has worked with Shirley Health Partnership for many years and you’ll receive ongoing training and guidance in order to complete the above duties to the best of your ability.


Welcome to The Shirley Health Partnership. We were established in January 2017 as a training practice combining the Grove Medical Practice with Regent's Park Surgery, covering a patient population of 15,000.


GCSE in maths and English (A-C) or (9-4) or equivalent

  • Appreciation of patient centred care
  • Effective team worker
  • Understand the role of teamwork in providing a quality service
  • Good communication, organisational and interpersonal skills
  • Ability to work flexibly in a demanding environment
  • Understanding of own behaviour and how this impacts on others
  • Understand the accuracy when dealing with patient records
  • Ability to present a positive and professional image for the Practice
  • Motivated and enthusiastic
  • Committed to on-going development within the practice
  • Willingness to participate in training and development
  • Understanding the necessity for discretion and complete confidentiality
  • Good sense of humour


Address: Shirley Health Centre, Grove Road, Southampton - SO15 3UA
Phone Number: 02380004210

Launch your career with Springpod

Get Started
Rocket image
Launch picture