Vertu Motors PlcLeicester

Customer Service Apprentice

£18,000.00 - £23,500.00 - Annually


Sales & Customer Service
Start: 19 April 2022
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Why We Need You
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Why We Need You

The Customer Service Advisor will be responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed. They will also provide support with additional ad-hoc duties as required.

As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.

All Customer Service Advisor (Apprentices) will undertake a 15-month apprenticeship, which will be delivered by Lifetime Training and centrally managed by the Vertu Talent Team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor role. 

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means customers would not consider using our competitors.
Maximising Profit Per Customer Visit:

Product Promotion: Actively and professionally promote all ancillary products to achieve targets set by your manager every day.

Maximise Profit Opportunity: Actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: Accurately and consistently collect, input, and manage all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.

Customer Follow-up: Maintain contact with and follow up every customer of the department to ensure they were completely satisfied


Vertu Motors plc was formed in late 2006 to acquire and consolidate UK motor retail businesses. It was founded as a new entrant into the UK motor retail sector and is listed on the AIM market (UK:VTU). The Vertu Motors group operates a nationwide chain of franchised motor dealerships offering sale, servicing, parts and bodyshop facilities for new and used car and commercial vehicles.

The group operates many of its dealerships as Bristol Street Motors. Bristol Street Motors originated nearly 100 years ago as a single Ford dealership located on Bristol Street in central Birmingham. Since those early days the business has grown to become one of the largest automotive retail brands in the UK. The Group also operates a number of Premium franchise dealerships such as Volvo, Volkswagen, Land Rover, Audi, Mercedes-Benz and Jaguar and is the largest operator of Honda dealerships in the UK. In 2010 Vertu Motors expanded into Scotland, trading under the Macklin Motors brand. 


No previous qualifications required

•    Experience of working with customers in a retail environment
•    IT literacy
•    Numeracy and Literacy 
•    Strong communication skills to deal with customers, colleagues, and suppliers: Verbal, Telephone and Face to Face

•    Demonstrates a genuine interest in serving customers and delivering high standards of satisfaction. Looks to understand the needs and requirements of the customer. 

•    Maintains composure when challenged or put under significant or unexpected pressure. Able to work effectively in difficult situations maintaining calm and controlled.

•    Consistently follows through on commitments to others. Meets responsibilities head on without making excuses. Routinely works with persistence to achieve agreed objectives.

•    Maintains a flexible style when interacting with others. Willing to adapt to changes easily. 

•    Seeking and Collating Information: Identifies and seeks out all the relevant information required to achieve a task. Effectively networks and questions others to elicit relevant information. 

• &nbs


Address: 129, Welford Road, Leicester - LE2 6BE

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