Pearce It LimitedGloucester

Customer Support Assistant Apprentice

£245.00 - Weekly


Sales & Customer Service
Start: 14 February 2022
Picture of the company
Why We Need You

Applications closed

Why We Need You

As our Customer Support Assistant you will be working directly with external customers building relationships to ensure they receive the best service possible. 

You will have a keen eye for detail and able to work as part of a busy support team. Showing your initiative is always welcomed in our team.  

We work to tight deadlines, but also have strict SLAs with our customers. Following training you will be responsible for the quality of information taken from customers and ensuring tickets have been logged into our Customer Management system. 

We expect you to be self-motived, well presented and well organised. It would be useful if you have some IT skills with Microsoft Office Products but also Microsoft Windows. 

Duties will include: 

  • Demonstrate excellent customer service focus when dealing with clients 
  • The accurate and timely logging of client issues either by telephone or email 
  • Recognising the importance of SLAs and when specific case require escalation  
  • Working as part of a team, understanding the pressures of what is important  
  • Configuring new PCs as per client requirements 

We are looking for you to also bring your own dynamic to the role so in time you will the first point of contact.


From daily IT support, to online security and disaster recovery, we're here to keep your business running, using the latest technologies and to protect it from online threats and data loss.

We have been providing IT support to businesses from Gloucestershire and the UK for over 17 years and we've built many business changing relationships with companies just like yours.

How well prepared is your company for critical events that could stop you from operating? We pride ourselves on first class consultancy services and solutions to ensure you are not only protected, but can be back up and running as quickly as possible.


GCSEs in Maths and English at a grade 4/C and above or equivalents 

Knowledge of Microsoft Office packages, well organised  

Good telephone manor, ability to understand and retain information. Technical logical understanding  


Address: 3, Shepherd Road, Gloucester - GL2 5EL
Phone Number: 0345 155 2020

Launch your career with Springpod

Get Started
Rocket image
Launch picture