Itgl LtdPortsmouth

Engineer Apprentice

£20,000.00 - Annually


Start: 14 February 2022
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Why We Need You
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Why We Need You

Client projects are hugely varied in scope, size, and complexity from private sector deployments taking only a few days to University cross-campus infrastructure refreshes rolled-out over several months.

The Engineer Apprentice will spend time working in deployment as well as technical support.

In relation to deployment and under the guidance of a Senior Engineer, the Engineer Apprentice will:

  • Assist with pre-staging services, physically connecting equipment and applying baseline template configurations
  • Visit client site and carry out hands-on tasks to physically deploy and connect equipment under instruction
  • Record data and information for necessary documentation
  • Perform software updates and upgrades
  • Assist with resolution of Cisco support cases with Technical Assistance Centre (TAC)
  • Learn and apply software development and scripting skills for automation (e.g. Python)
  • Research deployment guides, field notices, and bug issues

In relation to technical support and under the guidance of a Senior Engineer, the Engineer Apprentice will:

  • Monitor for client incidents, events, and problems using specialist monitoring tools
  • Log and triage client support cases as first line, based on client service level agreements (SLA)
  • Apply best practice processes and procedures for handling client inbound cases
  • Record and progress support cases through our NetSuite case management platform
  • Provide case management support in relation to Cisco TAC cases
  • Use our in-house lab to simulate and replicate issues
  • Run reporting tools and create reports for clients as part of our managed service


ITGL is an award-winning digital tech consultancy. We apply advanced collaboration, security, and networking technologies to improve our clients’ organisations, both in the public and private sectors. Our approach is to consult in partnership with our clients, taking the time to understand their physical and digital environments, their pain points and frustrations, and what ‘success through technology’ means to them. Our focus is on Cisco technologies and those of their eco-system partners. As an award-winning Cisco Gold partner, our relationship with Cisco is key.


A-level or equivalent in relevant area.

Candidates suited to this role will have:

  • Curiosity and passion keeping pace with current and emerging technology and its potential applications
  • Resourcefulness and self-motivation to learn and seek answers to questions
  • Tenacity to solve problems and reach completion
  • Willingness for self-study and the desire to attain relevant industry certifications
  • Personable approach and positive mindset to their work that naturally creates relationships with clients who may be technical or non-technical
  • Ability to question and challenge without confronting
  • Proactive approach to teamwork with ITGL colleagues and clients

Discipline in their approach, especially in the use of tools, systems and processes that strengthen our ability to deliver projects.


Address: 223, Southampton Road, Portsmouth - PO6 4PY

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