Cara TechnologyMacclesfield

IT Helpdesk Apprentice - 79394

£12,000.00 - £14,000.00 - Annually


Start: 11 April 2022
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Why We Need You

Key responsibilities: [involves:] 

  • Triaging inbound technical support requests
  • Software imaging / Microsoft Intune 
  • Preparing new IT equipment orders for delivery
  • Offering technical assistance if and when appropriate
  • Shadowing technicians both in the company’s workshop and on client premises utilising inactive periods to concentrate on their apprenticeship program 
  • Assisting administrative staff with their duties 


We are an expanding Managed Service Provider, delivering IT Support and related services to SMEs throughout the North West of England - with an emphasis on IT security.


Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 


  • A passion for IT
  • A keen to learn attitude 
  • Strong communication skills
  • A good work ethic 
  • Ability to work individually and as part of a team 
  • A passion for technology
  • Ability to prioritise multiple tasks
  • Excellent attention to detail and accuracy


Address: Cara House, Crossall Street, Macclesfield - SK11 6QF

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