IT Support Apprentice

GBS Apprenticeships are excited to be expanding their proactive team based in our office located in Chesterfield. We are a Digital and Leadership & Management specialist training provider based in the heart of Chesterfield, with a national presence in our sector. Our offering includes Apprenticeships, Commercial Training, e-learning and Consultancy Services. Our trainers are made up of industry experts eager to share their knowledge and best practice with the workforce of the future and our aim is to equip all of our learners with the skills they need to succeed in their chosen career path.

About The Role

We are looking for a bright, talented individual to join the team as an IT Support Apprentice. The successful candidate will be undertaking a level 3 Information Communication Technician Apprenticeship. This role will mainly involve assisting all departments within the business with their IT needs and resolving issues which means that the ideal candidate will need to be proactive and possess good communication skills to effectively deliver support.

Qualifications

Essential:

• 5 GCSE (9-4/A*-C) or equivalent including English and maths
• Good standard of practical application of literacy and numeracy

Roles/Responsibilities

Main responsibilities:

• Provide hardware and software technical support to staff and clients within the building
• Manage support requests according to their process and escalate issues when it’s appropriate
• Make amendments to network security and access rights
• Assist in the maintenance and administration of Microsoft Office 365
• Assist with the movement of IT equipment within the business
• Help maintain documentation and contribute to the development of better work practices
• Help maintain accurate software licensing records
• Help complete daily, week

IT Consultancy service

• 5 GCSE (9-4/A*-C) or equivalent including English and maths
• Good standard of practical application of literacy and numeracy

• Have an excellent telephone manner with good written and inter-personal skills
• Be well organised with a methodical approach to work
• Be team and customer focused with an outgoing and cheerful personality
• Take ownership of problems

• Integrity
• Independence
• Self-Motivation
• Initiative
• Self-awareness
• Confidence
• Communication