CU
Carrera Uk ComputersFareham

IT Support Technician Apprentice

£200.00 - Weekly

Full-time

Advanced
Start: 01 November 2021
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Why We Need You
Benefits
Requirements
Location

Applications closed

Why We Need You
Posted:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Technician Apprentice your main roles and responsibilities will include:

  • Providing technical support to customers over the phone and via email
  • Establishing, diagnosing, and escalating technical issues
  • Keeping the ticketing system up to date
  • Keeping clients informed of their ticket progress
  • Assisting with projects where necessary
  • Helping other members of staff and any sub-contractors (where applicable) to resolve IT related problems
  • Applying appropriate policies/procedures at all times
  • Completing all aspects of the apprenticeship programme.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.

The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Benefits

Our client provides IT support, IT services, and telecoms to small businesses in Portsmouth & Southampton in Hampshire, and across the South of England. They offer a complete suite of IT support, IT services and telecoms service solutions for small and medium-sized businesses, including IT support, broadband, home working support, business phones, and websites.

They know how important IT is to a business and will work hard as a trusted IT and telecom service provider to find the best solutions for clients. Their IT support and solutions give companies the assurance that business technology will be robust, reliable, and cost-effective.

With 25 years of experience in the IT industry, their highly skilled engineers provide a complete suite of IT solutions that include everything a business may need from an IT and telecom provider.

Since their founder and director first started supplying local computer shops with computer components in 1996, the company has evolved into a full-service IT, media, and telecoms company, providing IT support and solutions for small and medium-sized businesses (SMEs). Many of these small businesses have grown with them since then, and they are very happy to continue to support them to this day.

They are customer-focused and ready to respond immediately to any issue no matter how small or complex, as they understand how much businesses rely on their IT and telecoms. For those highly specialised and complex issues, they work with an extended team of specialist consultants to get the job done. Their focus is to look after customers in a professional and friendly way – No matter how trivial or complex an issue is, it’s never too much trouble.

Requirements

To be considered for this role, you must have at least GCSEs at grades C/4 or above (or equivalent) in maths and English, and in three or four other subjects at least.

You should have a GCSE, BTEC or A Level in ICT (or equivalent) or at least hands-on experience with the workings of computers and IT.

Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree). 

  • You will be highly organised with excellent communication skills
  • You will have superb IT skills and a base knowledge of hardware & software
  • You will be willing to work hard and eager to learn
  • You will be adaptable with the ability to multi-task
  • You will be motivated & driven with a brilliant work ethic
  • You will have a genuine passion to succeed within a career in IT

The company require a bright, personable, enthusiastic, and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Location

Address: Oak Tree Farm, Church Road, Fareham - PO17 6LJ
Phone Number: 07495087755

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