MT
Man Truck BusNorthampton

MAN Trucks Aftersales Parts Advisor Apprenticeship

£16,000.00 - Annually

Full-time

Advanced
Start: 28 March 2022
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Why We Need You
Benefits
Requirements
Location
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Why We Need You
Posted:

As MAN’s training provider, Remit are recruiting for a Parts Advisor Apprentice for their Westgate Industrial Estate, Northampton depot.

Do you love working with people?
Are you friendly and approachable?
Can you provide great customer service?
If so, this apprenticeship might be just for you!

Working within MAN’s Parts Department as an Apprentice Parts Advisor, you will be serving both internal and external customers in a professional and timely manner, giving them a fantastic customer experience.

The role will be both demanding and rewarding, building good relationships with MAN’s Technicians and dealers within the network ensuring they receive the best advice through the use of your every growing product knowledge and the use of parts catalogues and computer stock lists.

What does the role of Parts Advisor involve?

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in the correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers’ expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service.

If this is you, why not apply?

Benefits

The MAN brand stands worldwide for efficiency, innovation and customer proximity. The key to this success is the trust of our customers, based on the reliability of MAN products.

More than 100 years' history of MAN trucks and buses prove the following: efficiency is more for us than just a trademark. MAN Truck & Bus offers a multitude of solutions to fulfil customers' wishes.

Requirements

  • You must have GCSE (or equivalent) 9-4 (A*-C) or Functional Skills Level 2 in English and maths and we will support you to help develop your knowledge further
  • Predicated grades are acceptable
  • Full UK driving licence is required for this role for the occasional delivery or supply run
  • A logical approach to problem solving
  • Professional telephone manner
  • Punctuality and good timekeeping
  • Workplace maturity and professionalism
  • Proactive attitude
  • An enthusiasm to learn new practical and theoretical skills

Location

Address: 14, Gambrel Road, Northampton - NN5 5BB

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