Oakenhurst Medical PracticeBlackburn

Medical Receptionist Apprentice - Level 2 Customer Service

£146.25 - Weekly


Sales & Customer Service
Start: 31 January 2022
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Why We Need You

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Why We Need You

Job Summary:

  • The medical receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way whilst maintaining patient confidentiality. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Scope and purpose of role:

  • To deliver a high standard of general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

As a medical receptionist you will be responsible for:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Meet and greet all patients and visitors to the Practice in a polite and efficient manner
  • Respond and deal with requests for information in a polite and efficient manner
  • Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers
  • Receive incoming and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Process appointment requests from patients for today and future appointments by telephone and in person
  • Action acute and repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours (two working days), either on the computer or manually
  • Ensuring accuracy of detail and that the patient is informed of prescription policy
  • Maintain the computer clinical system (EMIS) in an accurate and secure manner
  • At the start of the day when first to arrive, make all necessary preparations to receive patients
  • When last to leave at the end of the da


Oakenhurst Medical Practice provides primary care for Blackburn and surrounding areas.


  • A good standard of education (English / maths GCSE A*-C / 9-4 or equivalent)
  • Good computer skills
  • Time management and ability to prioritise workload
  • Ability to work alone and as part of a team
  • Awareness and maintenance of confidentiality
  • Ability to work flexible hours when required
  • Pleasant, helpful and effective telephone manner
  • Excellent interpersonal, verbal and written communication skills
  • Enthusiastic
  • Motivated
  • Professional approach to appearance and conduct


Address: Barbara Castle Way Health Centre, Simmons Street, Blackburn - BB2 1AX
Phone Number: 01254 292500

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