WF
Waltham Forest CollegeLondon

Technical Support Apprentice

£18,091.60 - Annually

Part-time

Advanced
Start: 03 May 2022
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Why We Need You
Benefits
Requirements
Location
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Why We Need You
Posted:

Purpose:

To assist in the provision of high-quality 1st line IT support within the college, including deploying IT hardware and software.

Key responsibilities: [will be to:]

  • Promote the highest possible standards in customer care, equal opportunities and health and safety practices for the benefit of learners and the wider community served by the College.
  • Safeguard and promote the welfare of children, young people and vulnerable adults served by the College.
  • Respond to helpdesk calls regarding hardware, desktops and network support and resolve those problems within specified timescales in line with current departmental service levels.
  • Providing ongoing technical support for users of the College systems, including basic training to end users and advice on new technology.
  • Support on the interactive teaching technology e.g: IWB and provide necessary support, including keeping accurate records of IT asset.
  • Promote the highest possible standards in customer care, equal opportunities and health and safety practices for the benefit of learners and the wider community served by the College.
  • Safeguard and promote the welfare of children, young people and vulnerable adults served by the College.

Main Responsibilities [will be to:]

  • Answer the Helpdesk calls and maintain the system to keep accurate records of day-to-day work.
  • Provide technical and software support to users of the College systems, utilising remote desktop and deployment of College standard staff and student images.
  • Log calls with external suppliers to resolve warranty/non-warranty escalations.
  • Ensure that only licensed software applications are installed on student and staff PCs to comply with software licensing agreements.
  • Assist in receiving delivery of IT equipment and stock, security marking it and ensuring that it is entere

Benefits

Waltham Forest College is a lively, diverse, successful institution located in the London Borough of Waltham Forest.

The college has invested £3 million in its 'Heart of the College' initiative and is a big community, proud of its diversity.

Requirements

Essential qualifications:

  • Educated to Level 3 standard (e.g. A level/ BTEC National/ NVQ level 3 or equivalent).
  • Training/Education in computing (e.g. MCP, A+).
  • Level 2 or equivalent in English and maths.

Desirable Experience:

  • Experience operating an IT Helpdesk or similar call/fault logging system.
  • Experience of working with Windows 10 operating system, including deployment of images.
  • Deployment experience of Office 365 application suite and other standard industry IT packages.
  • Basic knowledge of Active directory and Group policy.
  • Knowledge of networking commands, including IP, DNS, DHCP.
  • Experience of working within a technical environment.

Other Essential Requirements:

  • Flexible approach to working hours, duties and arrangements  .
  • A commitment to working with both colleagues and learners in a diverse and multi-ethnic environment.
  • Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
  • Manual handling of IT equipment, including when sole IT Support at College remote sites.
  • Und

    Essential: 

    Special Abilities and Aptitudes:

    • Ability to work collaboratively and supportively as part of a team.
    • Sympathetic approach to all users of IT.
    • Ability to prioritise and manage own workload.
    • Ability to deal with varied and diverse enquiries while maintaining customer focus.
    • Demonstrate good written and oral communication skills.
    • Ability to work both under direction and on personal initiative .

Location

Address: 707, Forest Road, London - E17 4JB

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