Motus Group Uk LimitedSWINDON

Apprentice Customer Service Advisor

£211.60 - Weekly


Sales & Customer Service
Start: 21 April 2022
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Why We Need You
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Why We Need You

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. You will work towards the Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard) and gain experience in a busy working environment joining an exciting and vibrant Parts Department; the successful candidate can expect a high-quality training package with excellent career prospects. This is an excellent opportunity to work as part of a highly skilled team that is committed to quality.  


  • Ensure personal appearance and manner are of an acceptable order at all times
  • Carry out all duties in a safe, efficient and courteous manner


  • Promote good customer relations
  • Identify accurately customer requirements
  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Trained - to receive, inspect and check documentation of all incoming parts
  • Trained - to safely store all incoming parts in the appropriate location
  • To ensure that the parts office and warehouse is kept clean and tidy at all times
  • Trained - to adequately package material, which is to be despatched from the parts department
  • Trained - to carry out stock audits as instructed
  • Trained - to prepare old core and Warranty items for return as instructed
  • To carry out any additional duty relative to the parts department as requested
  • Maintain and continually improve the quality of


With a network of 30 Dealer Locations across the United Kingdom, Motus Commercials are the largest DAF Trucks Dealer Group in the UK & Europe with 27 DAF Trucks/TRP Locations. We have 14 ATF sites, able to carry out DVSA MOTs on Commercial Vehicles.

Motus Holdings (UK) Ltd. operates the UKs largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. The company has annual revenues of over 1 billion and employs almost 3000 people across its operations.


  • GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and math’s (or equivalent)
  • Predicated grades are accepted but any offer will be provisional until proof of results is provided
  • Work experience/prior knowledge is beneficial but not essential
  • Ability to use computers in basic form
  • Organised
  • Effective oral and communication skills
  • An understanding of how Motor Vehicles work
  • Good communicator
  • An interest in Motor vehicles
  • Well presented
  • Punctuality
  • Smart appearance
  • Ability to work as part of team
  • Be patient & well organised
  • Ability to follow written and verbal instructions
  • The ability to work as part of a team, supporting a number of colleagues



Address: Faraday Road, SWINDON - SN3 5JY
Phone Number: 07852344136

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