Medical Receptionist Apprentice

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Job Responsibilities:

Administration:
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Scanning correspondence into clinical medical records
• Dealing with prescriptions requests
• photocopy as requested
• Opening incoming mail/emails
• Typing of GP referral letters on occasion

Reception:
• Receiving patients and arrive on computer system for appointments
• Deal with patient queries
• Consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments:
• Process appointment requests from patients by telephone and in person.
• Deal with visits requests

Computer:
• Registrations of new patients – Ensuring paperwork filled in correctly and arrangement of new patient medical with Health Care Assistant.
• Process patients change of address – computer data and medical records (have knowledge of practice area.
• Process repeat prescription request in accordance with practice guidelines.
• Enter any necessary data from surgery or clinic attendances and visits on the practice computer

Telephone:
• Have working knowledge of telephone system, during and after hours.
• Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt ap

Medical Centre

Minimum GCSE's grades A*-C/9-4 in English and Maths, or equivalent.

IT, Admin, Communication, Listening, Team Building 

Presentable
Good Listener
Excellent Communication Skills
Reliable