On Board Manager - All Kent Depots

As an On Board Manager, the responsibility of providing our passengers with an outstanding travelling experience will rest in your hands. You will be meeting and greeting passengers on arrival, offering information and advice on their destination or onward journey, and ensuring passengers have an experience they can take with them long after they leave the train. Your role will be to deliver exceptional customer service with high levels of energy to all passengers travelling on High Speed services by creating a safe, secure, pleasant and comfortable environment. You must have a positive approach and a willingness to help customers, as well as being committed to deliver at your very best every time. On appointment into a On Board Manager role you will be enrolled into an Apprenticeship Programme which will lead to a nationally recognised qualification. You will be given full vocational training (including functional skills) to ensure you have the skills, experience and knowledge required for the role. Working here You will work a varied shift pattern, which includes weekends, bank holidays and nights. You may be required to start work as early as 0430 hrs, and some shifts you will finish as late as 0130 hrs after the last train has dispatched for the evening – so ideally you will have your own transport to get to and from your place of work.

Southeastern recognises the value of every individual employee and offers benefits that reflect this. As well as a generous salary, we offer an comprehensive benefits package which includes; A Contributory Final Salary Pension Scheme Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel) After a qualifying period, reduced rate travel on other train operators, including European services 33 days annual leave entitlement (which includes bank holidays) Private healthcare Access to an array of discounts for retail and leisure products through our benefits scheme. Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave. Full training, a nationally recognised qualification and free uniform

To be considered for this role, you will need to demonstrate the following: Face to face customer service experience A passion for delivering excellent customer service Excellent communication skills Cash handling experience Ability to work proactively on own initiative Attention to detail