England

manchester

Retail Banking Customer Care Analyst Apprenticeship Programme — Manchester
Salary: £25,000 + benefits
Closing date: 31 October 2025

Join Barclays and help shape the customer experience that defines our brand. As a Customer Care Analyst Apprentice, you’ll play a vital role in supporting customers across our retail banking network, ensuring every interaction is personal, professional, and positive.

You’ll work toward a Senior Financial Services Customer Adviser Apprenticeship, combining classroom learning with hands-on experience — a chance to gain a professional qualification while earning a full-time salary.

In this role, you’ll:

Support customers through telephony and digital channels, helping them manage everyday banking needs.

Deliver excellent service by resolving queries and building trust with every interaction.

Conduct small research projects to support decision-making and improve processes.

Collaborate with colleagues to identify opportunities that enhance customer satisfaction.

Gain deep insight into retail banking and develop your professional communication skills.

From savings and mortgages to business banking and digital innovation, you’ll be at the front line of helping people make money work for them — supported every step of the way by experienced mentors and a dedicated Programme Support Manager.

Location: Manchester — a dynamic Barclays office designed for collaboration and growth, just minutes from major transport links and surrounded by the city’s best amenities.

Barclays Retail Banking – Customer Care Analyst Apprenticeship Programme (Manchester)

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